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FAQ'S

Got some burning questions that require answering? Scroll down to view our frequently asked questions.

KEEPING YOU (AND US) SAFE

We are committed to providing a safe and hygienic environment for our guests and staff to enjoy.  Our team is going above and beyond to adhere to government restrictions whilst offering the same epic service and products you know and love.

With additional cleaning, health checks, and safe socialising practices in place, you can sit back and relax knowing we’ve got you covered.

The following measures are in place to ensure your safety:

  • Each room has been measured and a poster displaying the capacity is displayed in each space
  • You will have the ability to view menus online via a QR code situated in venue. Scan the code and the latest menu will be displayed for use on your own device (paper disposable menus will also be available)
  • Our team members conduct a thorough cleaning schedule throughout our spaces (paying special attention to high-risk areas such as door handles and bathrooms)
  • Hand Sanitiser will be available throughout our venue
  • All communal cutlery and water stations have been removed, we will bring cutlery and drinks to your table
  • All staff will be temperature checked prior to their shift
  • We will update our procedures daily in line with Government recommendations

What we ask of you:

  • If you feel unwell, please stay at home.  We will be serving up epic food and bev for a long time so would love to see you when you feel better!
  • Please respect other customers’ space by distancing yourself when using the bar or toilets in venue
  • Go cashless at the bar and where possible “tap the card”
  • Arrive a little earlier to sign up and register for entry (this is a legislation condition)
  • Please respect our team’s direction, they are there to keep you (and us) safe!

Welcome back!  We can’t wait to see you.

FESTIVE OPENING HOURS

Looking to join us over the silly season? Get to know our opening hours over the Christmas period so you can get your Termo fix.

  • Thursday 24th – 12pm to 5pm
  • Friday 25th – closed
  • Saturday 26th – 8:30am to 1:00am
  • Sunday 27th – 12pm to 1am
  • Monday 28th – 12pm to 10pm
  • Tuesday 29th – 12pm to 10pm
  • Wednesday 30th – 12pm to 10pm
  • Thursday 31st – 12pm to 1am
  • Friday 1st – closed
  • Saturday 2nd – 12pm to 1am
  • Sunday 3rd – 12pm to 10pm
  • Monday 4th onwards – business as usual

WHAT ARE YOUR OPENING HOURS?

Richmond Club Hotel is open Tuesday to Thursday from 4pm, and from 12pm Friday to Sunday.

WHAT CAN I DO ABOUT MY LOST PROPERTY?

Send us an email at [email protected] or call us on 03 9428 6722 and we will check the venue for your missing item.

CAN I BOOK A TABLE?

You sure can! Click here to reserve a table.

WHERE IS THE NEAREST CAR PARKING?

Limited paid and free parking is available on Swan Street, Lennox Street and neighbouring side streets.

I'VE BOOKED A TABLE - WHERE DO I GO?

Simply approach any of our friendly staff members who will be able to direct you to your table.

CAN I BOOK A FUNCTION?

We would love to host your next function! Just click here and fill out the enquiry form to contact our functions team.

IS THERE A CAKE FEE?

No we do not charge any fees for bringing a cake!

CAN I BRING KIDS AND IS THERE A KIDS MENU?

Of course! We have a kids’ menu available on request – to view our kids’ menu, click here. As we are a licensed venue, kids are required to depart by 9pm.

WHAT ARE YOU DOING FOR SPECIAL EVENTS AND KEY DATES?

To be the first to hear about our special offers and events be sure to keep an eye on our social media channels, What’s On page or sign up to our newsletter click here

WHAT’S THE BEST PUBLIC TRANSPORT ROUTE?

Richmond Club Hotel is conveniently located a mere 200m from Richmond Train Station. The number 70 tram also runs right to our front door.