FAQ'S

Got some burning questions that require answering? Scroll down to view our frequently asked questions.

KEEPING YOU (AND US) SAFE

We are adhering to all guidelines, health orders and laws set out by the State Government. For all the information you need to know before you book, head to www.coronavirus.vic.gov.au/victorias-roadmap 

We are committed to providing a safe and hygienic environment for our guests and staff to enjoy.  Our team is going above and beyond to adhere to government restrictions whilst offering the same epic service and products you know and love. 

With additional cleaning, health checks, and safe socialising practices in place, you can sit back and relax knowing we’ve got you covered. 

The following measures are in place to ensure your safety: 

  • You will have the ability to view menus online via a QR code situated in venue. Scan the code and the latest menu will be displayed for use on your own device (paper disposable menus will also be available) 
  • Our team members conduct a thorough cleaning schedule throughout our spaces (paying special attention to high-risk areas such as door handles and bathrooms) 
  • Hand Sanitiser will be available throughout our venue 
  • All communal cutlery and water stations have been removed, we will bring cutlery and drinks to your table 
  • We will update our procedures daily in line with Government recommendations 

What we ask of you: 

  • Provide Covid-19 vaccination certificate 
  • Check in is essential before entering our venue. Please see signage at entry or ask our friendly team for assistance. 
  • If you feel unwell, please stay at home.  We will be serving up epic food and bev for a long time so would love to see you when you feel better!
  • Please respect other customers’ space by distancing yourself when using the bar or toilets in venue 
  • Go cashless at the bar and where possible “tap the card” 
  • Please respect our team’s direction, they are there to keep you (and us) safe! 

Welcome back! We cannot wait to see you 

WHAT ARE YOUR OPENING HOURS?

Richmond Club Hotel is open Tuesday to Sunday from 12pm until late.

CAN I BOOK A TABLE?

You sure can! Click here to reserve a table.

I'VE BOOKED A TABLE - WHERE DO I GO?

Simply approach any of our friendly staff members who will be able to direct you to your table.

WHAT CAN I DO ABOUT MY LOST PROPERTY?

Send us an email at [email protected] or call us on 03 9428 6722 and we will check the venue for your missing item.

WHERE IS THE NEAREST CAR PARKING?

Limited paid and free parking is available on Swan Street, Lennox Street and neighbouring side streets.

WHAT’S THE BEST PUBLIC TRANSPORT ROUTE?

Richmond Club Hotel is conveniently located a mere 200m from Richmond Train Station. The number 70 tram also runs right to our front door.

CAN I BUY A GIFT CARD?

You sure can! Gift cards are available for purchase here.

CAN I BRING KIDS AND IS THERE A KIDS MENU?

Of course! We have a kids’ menu available on request – to view our kids’ menu, click here. As we are a licensed venue, kids are required to depart by 9pm.

WHAT ARE YOU DOING FOR SPECIAL EVENTS AND KEY DATES?

To be the first to hear about our special offers and events be sure to keep an eye on our social media channels, What’s On page or sign up to our newsletter click here

CAN I BOOK A FUNCTION?

We would love to host your next function! Just click here and fill out the enquiry form to contact our functions team.

IS THERE A CAKE FEE?

No we do not charge any fees for bringing a cake!